1. The Challenge
Eastside Utility District needed to replace aging water meter infrastructure while transitioning to a modern Advanced Metering Infrastructure (AMI) system. The District required a partner capable of coordinating large-scale residential and commercial meter replacements, integrating multiple meter technologies into its Itron AMI network, and maintaining a positive customer experience throughout construction.
The modernization effort also required accurate field data collection, quality assurance, and efficient project management to minimize service disruptions while improving long-term utility operations.
2. Project Drivers
To modernize its water metering system, Eastside Utility District partnered with Envocore to deliver a comprehensive meter replacement program.
- Replace aging water meter infrastructure
- Improve meter accuracy and billing reliability
- Modernize utility metering technology
- Increase operational efficiency through AMI
- Enhance customer service and system visibility
3. Envocore’s Solution
Envocore provided comprehensive field services supporting Eastside Utility District’s AMI modernization program, including:
- Residential and commercial water meter replacement
- Installation of Diehl and Kamstrup water meters
- Installation and activation of Itron 500W Cellular AMI endpoints
- Customer notification and appointment coordination
- Meter data collection and validation
- Dedicated project and construction management
Working in partnership with United Systems & Software, Envocore coordinated field operations, maintained rigorous quality assurance processes, and completed the deployment with minimal disruption to customers while supporting a seamless transition to advanced metering technology.
4. Project Results
The completed modernization program improved data accuracy, increased operational efficiency, and established the foundation for advanced meter reading capabilities across the District.
By upgrading nearly 23,000 water meters and integrating them into the utility’s Itron AMI network, Eastside Utility District strengthened its ability to monitor system performance, improve customer service, and support future utility operations.
5. By the Numbers
22,930
Water meters replaced
18 Months
Project duration
$1.8 Million
Contract value
